Delivery Method, Timing, Shipping and Handling:

1.    The Company will ship products in a timely fashion.

        a.    Orders received and processed prior to 4:00 p.m. (EST)   Monday to Friday, will normally be shipped within 48 hours.

        b.    Orders received and processed after 4:00 p.m. (EST) or over the weekend will be shipped within the next 2 business day.

        c.     Orders received on a holiday will be processed and shipped within 48 hours of the next business day.

2.    The company will ship product orders only to the physical (street) address specified by the Advocate.

       a.    The Company will not assume responsibility for lost packages if a street address is not specified.

       b.    The company will not ship to a General Delivery address nor will it ship to a PO Box.

       c.     The company will currently not ship to an international address
(including Canada).

3.    Advocates are solely responsible for notifying the company, in writing, of any change in their shipping address.

a.    If delivery is unsuccessful due to outdated, incomplete or illegible address information, the original shipping charges will be recovered from the Advocate and additional charges will be levied for reshipping the product.

4.    All orders are shipped ground service via the carrier under contract with the Company.

       a.    If expedited service (overnight, 2 or 3 day delivery) is requested at the time of ordering additional handling fees and freight charges will apply.

      b.    Shipping charges are subject to market variables, so Advocates should consult the current price list or the Advocate
section of the corporate website for freight updates.

      c.     Depending on the ordering method, a handling fee may be assessed on all orders to offset the cost of shipping materials. 

5.    Advocates should report any order shortages or errors to the Company upon receipt of their order.

6.    In the event a shipment is damaged in transit, the Advocate should refuse the package and contact the Company immediately.

7.    When concerned that an order is lost, the Advocate should wait a minimum of seven business days before requesting assistance or replacement.

The Company will not be responsible for shipping delays caused by circumstances beyond its control.